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Terms of Service

Last updated July 25, 2026

These Terms of Service (“Terms”) are a binding agreement between you and Xpert (“Xpert”, “we”, “us”, or “our”) and govern your use of our website, tools, and services (together, the “Service”). By accessing or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

Eligibility

You must be at least 18 years old, or the age of majority where you live, and able to form a binding contract. By using the Service, you represent that you meet these requirements.

Your account

You are responsible for the activity under your account and for keeping your credentials secure. Provide accurate information and notify us promptly of any unauthorized use. We may refuse, suspend, or close accounts at our discretion.

The Service

The Service helps you draft, schedule, analyze, and publish content. You direct what is created and published, and you approve actions taken on your behalf. We may add, change, or remove features, and we may set or change limits, at any time without liability.

Your responsibilities and acceptable use

You are responsible for how you use the Service. You agree not to:

  • Use the Service in violation of any law, regulation, or third-party right, including intellectual property and privacy rights.
  • Post or distribute content that is unlawful, infringing, deceptive, harassing, hateful, or otherwise harmful.
  • Violate the terms, policies, or guidelines of X or any other platform you connect to the Service.
  • Reverse engineer, decompile, scrape, copy, resell, or attempt to derive the source or underlying structure of the Service, except where this restriction is prohibited by law.
  • Interfere with, overload, or attempt to gain unauthorized access to the Service or its related systems.
  • Use the Service to send spam or to engage in inauthentic or manipulative behavior.
  • Attempt to bypass, disable, or automate around the review and approval steps in the Service, or otherwise use it to engage with other people programmatically without a human reviewing and approving each action.

You are solely responsible for the content you create, schedule, and publish through the Service.

AI-generated content

The Service uses artificial intelligence to draft posts, replies, messages, images, and analysis. AI output can be inaccurate, outdated, biased, or fabricated, including confidently stated facts, figures, quotes, and citations that are wrong. Drafts are suggestions, not advice, and nothing the Service produces is legal, financial, medical, tax, or professional advice.

You must review every AI-generated draft before it is published or sent. Once you approve or schedule content, you are publishing it as yourself and you are solely responsible for it, including its accuracy, its originality, and its compliance with the rules of any platform you post it to and with any obligation you may have to disclose that content is AI-assisted. We do not review, verify, or endorse content you create with the Service.

Similar prompts can produce similar output for different users, so we do not warrant that AI-generated content is unique, and we make no representation about your ability to claim ownership of it.

Human review of outbound activity

The Service is designed to keep a human in the loop. Replies and direct messages to other people are drafted for you and wait in an approval queue until you approve them; they are not sent automatically. Some optional features act only on your own account and your own posts, such as adding a call-to-action reply beneath a post you published, resharing your own post, or removing your own underperforming post. You choose whether to enable those, and you remain responsible for the resulting activity on your account.

Platforms including X prohibit using automation or AI to engage with other users without meaningful human involvement, and they enforce this with account restrictions and suspensions. You agree to use the Service consistent with those rules, to genuinely review what you approve rather than approving in bulk without reading, and to keep your use within any per-day limits the Service applies. We may reduce limits, disable features, or suspend accounts we believe are being used to evade platform rules.

X and other third-party platforms

Xpert is an independent service and is not affiliated with, endorsed by, or sponsored by X Corp. X and Twitter are trademarks of X Corp. When you connect your X account, your use of X remains subject to X’s own Terms of Service and policies, and you are solely responsible for complying with them.

The Service depends on X’s platform and interfaces, which we do not control and which may change, limit access, or become unavailable at any time. We are not responsible for any action X takes regarding your account, including rate limiting, restriction, suspension, or termination, or for any loss of reach, data, or revenue resulting from your use of X or the Service.

X updates its rules on automation and AI-assisted activity from time to time and enforces them at its own discretion. Following our guidance, or using features exactly as designed, is not a guarantee against enforcement. Keeping current with X’s rules for your account is your responsibility.

Plans, payments, and refunds

Paid features are billed through a third-party payment processor on the terms shown at purchase. Fees are charged in advance and, except where required by law, are non-refundable. We may change pricing prospectively. You are responsible for any taxes associated with your purchase. If a payment fails or is reversed, we may suspend access to paid features.

Intellectual property

The Service, including its software, design, and content we provide, is owned by us and our licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service in accordance with these Terms.

You keep ownership of the content you submit. You grant us a worldwide, non-exclusive, royalty-free license to host, process, and transmit that content solely to operate and provide the Service to you. If you send us feedback or suggestions, you grant us the right to use them without restriction or obligation to you.

Disclaimer of warranties

The Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, error-free, or that it will produce any particular result, including any growth, reach, engagement, or revenue. Any reliance on the Service is at your own risk.

Limitation of liability

To the maximum extent permitted by law, Xpert and its operators will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or relating to the Service, even if advised of the possibility of such damages. Our total liability for all claims relating to the Service will not exceed the greater of the amount you paid us in the twelve months before the event giving rise to the claim, or one hundred US dollars (US$100).

Indemnification

You agree to defend, indemnify, and hold harmless Xpert and its operators from any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to your use of the Service, your content, or your violation of these Terms, any law, or any third-party right, including the terms of X.

Termination

You may stop using the Service at any time. We may suspend or terminate your access at any time, with or without notice, if we believe you have violated these Terms or to protect the Service. On termination, your right to use the Service ends. Sections that by their nature should survive, including ownership, disclaimers, limitation of liability, and indemnification, will survive.

Dispute resolution

To the extent permitted by applicable law, any dispute arising out of or relating to these Terms or the Service will be resolved through binding individual arbitration rather than in court, and you and Xpert each waive the right to a jury trial and to participate in a class or representative action. Where arbitration is not permitted, disputes will be resolved by the competent courts referenced below.

Governing law

These Terms are governed by the laws applicable in the place where the operator of Xpert is established, without regard to its conflict-of-laws rules, and the competent courts there will have jurisdiction, subject to the dispute resolution section above.

Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the date above. Changes are effective when posted, and your continued use of the Service means you accept the updated Terms.

Miscellaneous

If any provision of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a transfer of the Service. These Terms, together with the Privacy Policy, are the entire agreement between you and us regarding the Service.

Contact

Questions about these Terms? Email us at contact@xpert.so.